Our Policy

This policy is an integral part of POSH ANGELS's Terms and Conditions. Words defined in the Terms and Conditions bear the same meaning in this policy, unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Subject to Section 56 of the Consumer Protection Act (CPA), the following reasonable guidelines apply:

Client Satisfaction: All clients must confirm their satisfaction with our stylists and front desk regarding all braids and hairstyles before leaving the salon. We will not offer refunds or re-dos later for changes in fiber color or design.

Claims for Re-Do: If a client is not satisfied with the results of their hairstyle, such as untangling or detaching issues, they may file a claim within three days of the original service to be eligible for a re-do.

Cancellation Policy: We have a 24-hour cancellation policy and appreciate your cooperation in this regard. Failure to adhere to this policy will result in a R200 cancellation fee.

Late Arrival: If you are more than 20 minutes late for your appointment, we may need to move your appointment to the next available stylist. If running late, please notify us in advance to avoid disappointment.

Waiting Area: We regret that we cannot accommodate more than one accompanying adult in the waiting area. To maintain a calm environment for your little ones, we aim to prevent overcrowding, as it tends to make them anxious.